Terian Compatibility Issue with Windows Defender

A recent definition update from Microsoft has caused a compatibility issue with Terian ID Creator, and Terian Image Capture Pro.

Issue:

Under Windows 10 (also affects Windows 7), when using Windows Defender, from Windows Explorer if you attempt to right click on the application executable for Terian ID Creator, or Terian Image Capture Pro it may take a considerable amount of time before the popup menu appears, and if you select ‘properties’ there is also a considerable delay before the dialog appears.

Problem:

This appears to be related to a recent definition update from Microsoft and we have discovered the issue affects both Windows Defender running on Windows 10, and Forefront Endpoint Protection running on Windows 7. If you disable real-time protection with either of these products the issue does not arise, however we do not recommend disabling real-time protection.

Workaround:

If you add a file exclusion to the real-time protection of Windows Defender, or Forefront Endpoint Protection there is no delay for displaying the popup dialog on the application executable.

More Info:

The issue is caused by the 3rd party registration protection mechanism we utilize, and we are waiting to hear back from the vendor whom is working with Microsoft to resolve this issue. We have been informed that this issue is not an isolated case, and multiple 3rd party registration protection systems are affected.

At this stage we are not aware of other Anti-Virus applications having this issue.

Final Note:

While there is a delay with displaying the popup menu in explorer, the application should still not be flagged as malware or a virus. This is the case under our testing with the builtin Windows 10 Defender, and Forefront Endpoint Protection. If either of these or other Anti-Virus applications flag the program as malware or a virus, then please be vigilant and ensure you have a legitimate copy of the applications, which should be dual code signed with our Digital Signature.

Digital Signature

The timestamps in your Signature List may be different from the screenshot above depending on the application (Terian ID Creator, or Terian Image Cpature Pro) and the version you are running.

1 thought on “Terian Compatibility Issue with Windows Defender

  1. Pingback: Terian Compatibility Issue with Windows Defender Fixed | Journey from Code to Sales

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